Orders up to £49.99
Orders up to £49.99
Orders £50 or over
Royal Mail 1st Class
Royal Mail Special Delivery
Royal Mail Special Delivery
2 to 3 Days
*Next working day
*Next working day
*Orders received by 2pm are usually dispatched on the same day. Special Delivery items are guaranteed by Royal Mail to arrive at their destination by 1pm on the next working day, Monday to Friday.
Please note orders received after 2pm on a Friday may not be dispatched until Monday. No orders will be dispatched on Bank Holidays.
At extremely busy periods or during times of disruption, some parcels may be subject to delays. For Special Delivery parcels, please call us if you've not received your item after 3 working days and we will be happy to assist you. For standard delivery, if you have not received you parcel within 5 working days, please contact our customer services department.
If you would rather collect your order from our shop. You will need to phone us, on 01753 883507, to place the order and to arrange the collection details. Payment must be made when you place the order, when you come to collect your order you will need photographic identification and the credit or debit card used to make payment.
If, for any reason, you are unhappy with your purchase, or it does not meet your requirements, you can return it to us, in its original condition and packaging, within 14 days of the date you received it and we will issue an exchange or a full refund for the price you paid for the item (see our refunds and exchanges policies). Unless faulty, we can’t accept the return of jewellery that has been worn, personalised or adjusted. Please note: we cannot accept the return of earrings for pierced ears under any circumstances unless faulty.
Items must be returned within 14 days of receipt. If items are returned after this time we are within our rights to refuse a refund but may be willing to offer an exchange, subject to it being in pristine condition. In the unlikely event that you receive a product that is defective, has been damaged in transit, or is not the one you ordered then you can return it to us for exchange or a full refund within 14 days of receiving it. Under these circumstances we will also refund you the cost incurred returning the item to us. We will only refund your postage costs if the item is wrong through an error on our part and not if the product was wrongly ordered by yourself. This returns policy does not affect your statutory rights.
Items must be returned in their original packaging and with all booklets, guarantees and product tags if they are attached.
To enable us to process your return more efficiently, we ask you to include a covering note with your item stating why it is being returned and whether you want an exchange or a refund. In this note you should also include your order or invoice number, or a copy of the original invoice, so that we can track your order on the system. If an item is returned without a covering note then, if we are able to trace your order on the system, we shall contact you by phone or email to ascertain the reason for return. If we do not hear back from you within 30 days we reserve the right to either return the item to you or, if the item qualifies, process a refund minus a £10.00 administration fee.
Returns should be sent via an insured and traceable method, such as Royal Mail Recorded or Special Delivery, as we cannot be held liable for any items which go missing in the post and do not reach us. If you use Royal Mail Recorded or Special Delivery then you can check to see if we have received your parcel on the Royal Mail website's ‘track and trace' facility. If a parcel does go missing and never reaches us, it is your responsibility to claim for the item from Royal Mail or the courier used. Please note that if you do not pay enough postage for the parcel and we have to pay a fee to take receipt of it, then we shall deduct that amount plus a £10.00 administration fee from any refund.
Please allow up to 5 working days after receipt for all refunds and exchanges to be processed.
Please send all returns to:
15 Packhorse Road
This does not affect your statutory rights.
We will happily exchange your item as long as it is returned in pristine condition and satisfies the criteria for returning an item as outlined above. In the covering note accompanying your return, we would ask you to include details of which item you would like to exchange it for and also your contact details so we can contact you if necessary.
If there is any extra charge to pay, we will contact you so that payment can be made over the phone. If there is a partial refund due then this will be credited back onto the card used for the original transaction. If you are exchanging for an item of lower value then we reserve the right to add an administration and postal fee to the price of the replacement item. If this is the case, we shall contact you to inform you of this. If you return an exchanged item for a further exchange, or refund, then we reserve the right to charge an administration fee of £10.00 as well as an additional postage fee.
This exchange policy does not affect your statutory rights.
When we receive a product returned to us for refund and are satisfied with its condition and the reason for return, we will process a refund for the full amount that was paid for the item in the same form of payment, and account, originally used for the purchase. If you have not received your refund within 7 working days of us receiving your product, then please contact us on 01753 883507 for assistance. If we have agreed to refund the postal cost incurred returning a product to us, this may be done in the form of a cheque.
f you return an exchanged item for a refund then we reserve the right to charge an administration fee of £10.00 to cover our extra postage costs. This refunds policy does not affect your statutory rights.
In the unlikely event that your product develops a fault within a short and reasonable period from receipt then you can return it to us for correction. If it is found to be faulty we will also refund your postal expenses. If, however, the fault is due to excessive wear or accidental damage, we will provide you with an estimate for the repair. Please note we cannot make any commitment to correct an item, or issue a postal refund, until we have seen and assessed the item.